Help Center

Welcome to the WhatsYourPrice Help Center. Please see below for answers about issues ranging from uploading private photos, to sending offers and messages and everything in between. If you can't find a solution to your problem, you can create a Customer Support ticket.

Please find your question below, then click to expand the answer.

I’m having trouble uploading my photos to the site.

Please email all of your photos as an attachment to [email protected], along with:

  • Your username
  • The email address you used to create your account

How long does it take for my profile and photos to be approved?

Approval typically occurs within 24 hours, however, it may take up to 48 hours. Please be patient.

Why does it take so long to approve my profile and photos?

We review each profile and photo submission individually before making them public. This review process is somewhat time consuming, but allows us to preserve our community standards. Please note that we process these submissions in the order in which they are received.

NOTE: Submitting the same content multiple times actually slows down your approval, because each new submission is sent to the end of our queue. Please submit each item only once.

Why can’t I see another member’s private photos? How do I let someone see my private photos?

Private photos will only be shown to users that you interact with. A user will only see your private photos if you:

  • Make them an Offer
  • Wink at them
  • Make them a Counter-Offer
  • Respond to a Wink with a Wink

Photo permissions can also be revoked through the following steps:
Click the profile of the user you wish to remove permissions for.
Click the three dots (…) next to their profile towards the top, then select Block.

How do I block another member?

Blocking another member restricts them from sending you messages, Offers, Winks and viewing your profile.

To block a member:
Click the profile of the user you wish to block.
Click the three dots (…) next to their profile towards the top, then select Block.

Why can’t I send messages or offers?

Usually, it is because:

Your profile has not yet been approved.
You have not yet uploaded a public photo which has been approved.
An accepted offer is required in order to be able to send a message. Date offers must be accepted by both parties. Members cannot send messages without an accepted offer. Generous members must to purchase credits in order to be able to read and send messages. If neither of these are the problem, please contact Customer Support.

Why can’t I use the website?

Every member needs to have an approved profile and at least one photo to be able to use the website.

If I deactivate my account, can I get it back?

Yes, if you deactivate your account, you may log back in to reactivate it, however, you must upload a new photo. Any past photos, offers, favorites and messages will no longer be available and cannot be restored.

If I deactivate my account, can I use the same email address to make another account?

No. Our system does not allow for more than one account to be registered to the same email address.

I forgot my password!

Reset your password here. Be sure to input the email address you used to create your account.

TIP: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.

I would like to change the email address on my account.

Login to your account.
Click on “Settings,” located in the upper right hand corner of your profile dashboard.
Enter your new email address.

I can’t log in to the site.

First, please be sure are you entering your username (or email address) and password correctly.

If you need a new password, please reset it here. Be sure to input the email address you used to create your account.

TIP: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.

If you still cannot log into your account, please contact Customer Support.

I want to change my birth date.

No problem. Please contact Customer Support, and be sure to spell out the month to avoid date format confusion.

I want to change my username.

Please contact Customer Support, providing both your current and desired username, keeping in mind that we do not allow last names in usernames.

I signed up for the wrong account type. How do I change this?

You will need to deactivate your current account (see entry below) and create a new one. Unfortunately, you will not be able to reuse the email address you used for your current account because our system does not allow multiple accounts to be registered under the same email address.

How do I deactivate my account?

For privacy and security reasons, we are unable to deactivate your account for you, only you can deactivate your account. Please follow these simple steps to do so:

Login to your account.
Click on “Settings”, located in the upper right hand corner of your profile dashboard.
You will find the “Deactivate Your Account” button at the bottom of the Settings page.

NOTE: Once you deactivate your account, your profile will be removed from search and will no longer be viewable by other members.

How do I report a member?

To report a member:
Click the profile of the user you wish to report.
Click the three dots (…) next to their profile towards the top, then select Report.
Fill in the form with a description of the reason you are blocking them.

After the first date, do I have to pay for a second date with the same person?

No, the Generous Member is not required to pay for any dates past the first date with the same member. Generally, the first date is the only date that should be paid for.

I did not receive an activation email.

Please check your spam/junk mail folder for the activation email. Occasionally email providers will automatically mark our messages as spam. If you do not see an activation email after a few minutes, or in your spam/junk folder, please contact Customer Support.

What is shown on my credit card statement?

ALW*W8Tech.com will appear on your credit card