Help Center and FAQ

Welcome to the WhatsYourPrice Help Center. Please see below for answers about issues ranging from uploading private photos, to sending offers and messages and everything in between. If you can’t find a solution to your problem, you can create a Customer Support ticket.

Please find your question below, then click to expand the answer.

How do Credits work?

After a Generous member sends a WYP Date Offer to an Attractive member, they can either accept, reject, or counter. Once they accepts, the Successful dater uses credits to unlock messages. Once the messages are unlocked, the daters can chat and plan their adventure!

What is an Offer?

It’s a first date incentive for Attractive members
Offers can be initiated by either member group
The incentive is always gifted by the Generous member
Click the Offer button located on a member’s profile page (or from select Favorites pages)
Enter an amount that will attract their attention
Offers may be Accepted, Declined, or Countered

What are the Public/Private photo guidelines?

When uploading a photo to either your Public or Private albums, please follow the rules listed below. Photos that violate the guideline will be denied and your account may be suspended.

Photos can include:

Photos must include yourself.
Bottom nose to chin photos.
Partially blurred or masked photos.
Clothed photo of body without your face.
Couple photos, only if you’re present in the photo.
Houses, Cars, Yachts are allowed if you’re present in the photo.
Fully covered lingerie, underwear and bikini photos.

Things that are not allowed:

It’s important to note that violating the rules below may result in a disabled account or discontinued use, without warning.

Any photos that doesn’t feature yourself. This includes stock/celebrity photos
Extreme Closeup photos- photos focused solely on lips/hands/feet/chest will be denied
Photos including children.
Nude or sexually explicit photos.
Photos containing or depicting illegal content.
Duplicate photos.
Photos from other members on WhatsYourPrice.
Copyrighted photos from any website.
Improperly rotated or cropped images.

I’m having trouble uploading my photos to the site.

Members can upload their profile photos by navigating to https://members.whatsyourprice.com/photos. The vast majority of uploads happen successfully, but if for some reason you are having difficulty, please email [email protected] with the following:

Your username
The email address used to create the account
The desired photos attached

You can, at any point, navigate to https://members.whatsyourprice.com/photos to re-arrange the settings on the photos or attempt to upload more.

How long does it take for my profile and photos to be approved?

Typically in less than 1 hour, but can sometimes take up to a day. To ensure the quality and sincerity of the members on WhatsYourPrice.com, we review and approve each profile manually before they can send offers.

Don’t worry! You can still browse the site and save members as a “favorite” to return to once your profile is approved.

Why does it take so long to approve my profile and photos?

We review each profile and photo submission individually before making them public. This review process is somewhat time consuming, but allows us to preserve our community standards. Please note that we process these submissions in the order in which they are received.

NOTE: Submitting the same content multiple times actually slows down your approval, because each new submission is sent to the end of our queue. Please submit each item only once.

Why can’t I see another member’s private photos? How do I let someone see my private photos?

Private photos are only visible to another user when you:

Make them an offer
Accept their offer

Photo permissions can also be revoked from an individual user by cancelling the offer from your end.

How do I block another member?

Blocking another member restricts them from viewing your profile and from sending you messages, Offers, & Favorites.

To block a member:

Navigate to the member’s profile
Scroll down until you see a link labelled “Block or Report” on the right-hand side (beneath their personal details)
Select the “Block or Report” link and follow the on-screen prompts

Why can’t I send messages or offers?

In effort to preserve the experience for existing users, new users are not able to send offers until their profile and initial photo(s) have been approved.

Conversations are unlocked once an offer has been agreed upon and the Generous Member has allocated the appropriate amount of credits.   Generous members may purchase credits at any time by following these steps:

Open the dropdown menu at the top right corner of the profile — look for a credit balance and a yellow “plus sign” icon.
From the dropdown menu, select “Purchase” and follow the on-screen prompts.

If you have any further questions on this topic, please contact Customer Support.

Why can’t I use the website?

Only approved profiles with at least one (approved) photo are able to access and use the website.

If I deactivate my account, can I get it back?

Yes — if you previously deactivated your account, simply follow the usual log-in steps to begin reactivation. You will then be sent an alert email containing step-by-step instructions to complete the process.

If I deactivate my account, can I use the same email address to make another account?

No. Our system does not allow a single email address to be registered across multiple accounts, no matter their account status. Some email providers such as Gmail allow you to receive emails with periods or a plus sign (+) followed by text in the email address. For example, if your WhatsYourPrice account is tied to [email protected], you can sign up with a new account under [email protected] in which your emails will still be delivered to [email protected].

I forgot my password!

Reset your password here. Be sure to input the email address you used to create your account.

TIP: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.

I would like to change the email address on my account.

Click on “Settings,” located in the upper right hand corner of your profile dashboard.

Enter your new email address.

I can’t log in to the site.

First, please double check that you’re typing/submitting the username (or email address) and password correctly.

If a new password is required, please reset it here. Be sure to input the email address you used to create your account.

TIP: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.

If you still cannot log into your account, please contact Customer Support.

I want to change my birth date.

No problem. Simply contact Customer Support with the correct date of birth — please be sure to spell out the month, as this helps to avoid confusion with date formatting.

Example: March 5, 1990, 5-March 1990

I want to change my username.

Please contact Customer Support and provide both your current username and the desired changes, keeping in mind that the use of legal last names is prohibited.

I signed up for the wrong account type. How do I change this?

The current account will need to be deactivated (see entry below), followed by the creation of a new account of the correct type.

Unfortunately, the email address registered to the current/incorrect account cannot be re-used, as our system prohibits multiple accounts to be registered under the same email address.

How do I report a member?

To report a member:

Navigate to the member’s profile
Scroll down until you see a link labelled “Block or Report” on the right-hand side (beneath their personal details)
Select the “Block or Report” link and follow the on-screen prompts

How do I deactivate my account?

For privacy and security reasons, we are unable to deactivate your account for you, only you can deactivate your account. Please follow these simple steps to do so:

Login to your account.
Click on “Settings”, located in the upper right hand corner of your profile dashboard.
You will find the “Deactivate Your Account” button at the bottom of the Settings page.

NOTE: Once you deactivate your account, your profile will be removed from search and will no longer be viewable by other members.

How do I get paid?

WhatsYourPrice is a platform intended to establish the terms of the date and does not assist in the exchange of payment.

I did not receive an activation email.

Sometimes these emails can be misdirected to your email provider’s Spam or Junk inbox, so be sure to check there! If the activation email still cannot be located, please contact Customer Support.

What is shown on my credit card statement?

You will see one of the following on your credit card statement:

PM*W8TECH
2BUYSAFE.COM
2BUYSAFE.COM/W8TECH
WYP*W8TECH
W8TECH.COM*WYP

Do you offer credit refunds?

We can issue a credit refund when:

A user gets their profile removed from the site by an Administrator.
A user you have contacted is subject to an action of our automated security system.

If any of the above applies to you, please contact support to request a refund, and provide the user name of the specific Attractive member to which your request relates.

You can also check your credit history for automated refunds. The credit history is located under the Credits tab on the Settings page of your account.

In what situations is a refund not possible?

We will not refund credits if:

The user you contacted has an active (i.e. not deactivated) profile and simply chooses not to respond to your message. Credits open up the possibility of communication, but are not a guarantee that a user will respond or go on a date with you.
You have already exchanged messages with the user.
You provide to or receive from the user any personal contact information (including but not limited to phone numbers, email addresses, chat screen names, social networking pages, personal websites, home/business addresses, etc.).
You have gone on a date with the user.

Why was my account suspended?

Please note that member accounts are suspended for the following reasons:

A violation of our Terms of Use (see list below).
Actions that trigger our automated security system.

Suspected fraudulent use of the site and/or a payment method
Reports by other members about your profile or conduct
Abusive, vulgar or sexually explicit language
Asking for money up front or in advance of your date
Using the Website as an escort, or using the Service to solicit clients for an escort service
Using the Website or Service to promote, solicit, or engage in prostitution
Recruiting members for commercial purposes
Soliciting passwords, bank information or other personal identifying information for commercial or unlawful purposes from other users
Posting any incomplete, false, misleading, or inaccurate content about yourself and/or your profile
Posting any content that is not entirely your own or for which you do not have full rights to use
Having multiple active accounts
Creating a profile if you are under the age of 18
Posting or sending material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18
You have disputed a payment that appears as W8Tech.com, W8 Tech, 2BuySafe, PF*W8TECH.COM, 2BuySafe.com/W8TECH or ALW*W8TECH.COM on your credit card statement

Our intentions are to detect and prevent violations, and protect our member community. Please contact our Customer Support Team to see if your account is eligible for restoration.

Submit a Ticket