Help Center

Please find your question below, then click to expand the answer.

I’m having trouble uploading my photos to the site.

Members can upload their profile photos by navigating to https://members.whatsyourprice.com/photos. The vast majority of uploads happen successfully, but if for some reason you are having difficulty, please email [email protected] with the following:

• Your username
• The email address used to create the account
• The desired photos attached

You can, at any point, navigate to https://members.whatsyourprice.com/photos to re-arrange the settings on the photos or attempt to upload more.

How long does it take for my profile and photos to be approved?

Typically in less than 1 hour, but can sometimes take up to a day. To ensure the quality and sincerity of the members on WhatsYourPrice.com, we review and approve each profile manually before they can send offers.

Don't worry! You can still browse the site and save members as a "favorite" to return to once your profile is approved.

Why does it take so long to approve my profile and photos?

We review each profile and photo submission individually before making them public. This review process is somewhat time consuming, but allows us to preserve our community standards. Please note that we process these submissions in the order in which they are received.

NOTE: Submitting the same content multiple times actually slows down your approval, because each new submission is sent to the end of our queue. Please submit each item only once.

Why can’t I see another member’s private photos? How do I let someone see my private photos?

Private photos are only visible to another user when you:

• Make them an offer
• Accept their offer

Photo permissions can also be revoked from an individual user by cancelling the offer from your end.

How do I block another member?

Blocking another member restricts them from viewing your profile and from sending you messages, Offers, & Favorites.

To block a member:

• Navigate to the member’s profile
• Scroll down until you see a link labelled “Block or Report” on the right-hand side (beneath their personal details)
• Select the “Block or Report” link and follow the on-screen prompts

Why can’t I send messages or offers?

In effort to preserve the experience for existing users, new users are not able to send offers until their profile and initial photo(s) have been approved.

Conversations are unlocked once an offer has been agreed upon and the Generous Member has allocated the appropriate amount of credits. 

Generous members may purchase credits at any time by following these steps:

• Open the dropdown menu at the top right corner of the profile — look for a credit balance and a yellow “plus sign” icon.
• From the dropdown menu, select “Purchase” and follow the on-screen prompts.

If you have any further questions on this topic, please contact Customer Support.

Why can’t I use the website?

Only approved profiles with at least one (approved) photo are able to access and use the website.

If I deactivate my account, can I get it back?

Yes — if you previously deactivated your account, simply follow the usual log-in steps to begin reactivation. You will then be sent an alert email containing step-by-step instructions to complete the process.

If I deactivate my account, can I use the same email address to make another account?

No. Our system does not allow a single email address to be registered across multiple accounts, no matter their account status. Some email providers such as Gmail allow you to receive emails with periods or a plus sign (+) followed by text in the email address. For example, if your WhatsYourPrice account is tied to [email protected], you can sign up with a new account under [email protected] in which your emails will still be delivered to [email protected]

I forgot my password!

Reset your password here. Be sure to input the email address you used to create your account.

TIP: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.

I would like to change the email address on my account.

Login to your account.
Click on “Settings,” located in the upper right hand corner of your profile dashboard.
Enter your new email address.

I can’t log in to the site.

First, please double check that you’re typing/submitting the username (or email address) and password correctly.

If a new password is required, please reset it here. Be sure to input the email address you used to create your account.

TIP: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.

If you still cannot log into your account, please contact Customer Support.

I want to change my birth date.

No problem. Simply contact Customer Support with the correct date of birth — please be sure to spell out the month, as this helps to avoid confusion with date formatting.

Example: March 5, 1990, 5-March 1990

I want to change my username.

Please contact Customer Support and provide both your current username and the desired changes, keeping in mind that the use of legal last names is prohibited.

I signed up for the wrong account type. How do I change this?

The current account will need to be deactivated (see entry below), followed by the creation of a new account of the correct type.

Unfortunately, the email address registered to the current/incorrect account cannot be re-used, as our system prohibits multiple accounts to be registered under the same email address.

How do I report a member?

To report a member:

• Navigate to the member’s profile
• Scroll down until you see a link labelled “Block or Report” on the right-hand side (beneath their personal details)
• Select the “Block or Report” link and follow the on-screen prompts

How do I deactivate my account?

For privacy and security reasons, we are unable to deactivate your account for you, only you can deactivate your account. Please follow these simple steps to do so:

Login to your account.
Click on “Settings”, located in the upper right hand corner of your profile dashboard.
You will find the “Deactivate Your Account” button at the bottom of the Settings page.

NOTE: Once you deactivate your account, your profile will be removed from search and will no longer be viewable by other members.

How does an Attractive member get paid for the accepted offer amount?

WhatsYourPrice is a platform intended to establish the terms of the date, and does not assist in the exchange of payment.

After the first date, do I have to pay for a second date with the same person?

No, the Generous Member is not required to pay for any additional dates beyond the first one with the same Attractive Member. Generally, the first date is the only date that should be paid for.

I did not receive an activation email.

Sometimes these emails can be misdirected to your email provider’s Spam or Junk inbox, so be sure to check there! If the activation email still cannot be located, please contact Customer Support.

What is shown on my credit card statement?

You will see one of the following on your credit card statement:

• PM*W8TECH
• 2BUYSAFE.COM
• 2BUYSAFE.COM/W8TECH
• WYP*W8TECH
• W8TECH.COM*WYP

Do you offer credit refunds?

We can issue a credit refund when:

• A user gets their profile removed from the site by an Administrator.
• A user you have contacted is subject to an action of our automated security system.

If any of the above applies to you, please contact support to request a refund, and provide the user name of the specific Attractive member to which your request relates.
You can also check your credit history for automated refunds. The credit history is located under the Credits tab on the Settings page of your account.

In what situations is a refund not possible?
We will not refund credits if:

• The user you contacted has an active (i.e. not deactivated) profile and simply chooses not to respond to your message. Credits open up the possibility of communication, but are not a guarantee that a user will respond or go on a date with you.
• You have already exchanged messages with the user.
• You provide to or receive from the user any personal contact information (including but not limited to phone numbers, email addresses, chat screen names, social networking pages, personal websites, home/business addresses, etc.).
• You have gone on a date with the user.